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Direct Payments 

Support Service: helping  disabled people get the  most from their budgets.


We've provided a personalised Direct Payments Support Service (DPSS) to people who receive a Direct Payments or a Personal Health Budget in Leicestershire since 2000.

We're experts in supporting disabled people to manage the Direct Payments they receive, empowering them to access the care provision they need and want, while supporting them meet their responsibilities as an employer, and more.

We work with more than 1100 people across Leicestershire who receive Direct Payments or Personal Health Budgets - delivering services that are tailored to the person's needs, designed to increase independence, choice and control when arranging their care provisions.

We're here to help you find the processes and support that is right for you.

You can personalise the level of support you access and receive from us by mixing and matching the following services we offer: 

Advice and Information 

Helping you understand what your health and social care needs are and what support is available to you.

Payroll Management 

Supporting you to manage payments to your personal care assistants, in line with HMRC and government guidelines.

Managed Accounts 

Our team can fully manage your health and social care funding, giving you peace of mind and security.


You can find out more about our Direct Payments Support Service, Payroll Services and Managed Accounts Services below, or by reaching out to our team on 0116 231 8720.

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Direct Payments Support Service: Advice and Information 

Our Direct Payment Support Service (DPSS) team will provide you with step by step guidance and information on how you can use your Direct Payment and Personal Health Budget funding to meet your identified care needs.

We aim to make this process as straightforward as possible for you whilst making sure you have access to all the information you need to manage your care and support. You can then make informed choices about your care and what type of support you would like to receive from our DPSS team.

Our Direct Payments Advisors will work with you and the local authority or the local health authority to help you to get a good understanding of Direct Payments or Personal Health Budgets, how these can be accessed and how they can be used. 

Here are just some of the ways our team can help you:

  • Assist you to find a suitable care agency


  • Support you with recruitment and selection of a Personal Assistant


  • We can help prepare the recruitment advertisement, application packs including job descriptions and organise, and offer support, at interviews


  • Providing you with practical advice on becoming an employer, including information on the legal responsibilities involved, staff management issues and record keeping


  • Provide guidance and assistance with completing the required and essential administrative paperwork


  • Provide you with template administrative forms


  • Arranging access to DBS checks for Personal Assistants

  • Access to Payroll support for the processing of your Personal Assistants wages


  • Setting up of a Managed Account for your Direct Payment or Personal Health Budget

Direct Payments Support Service:  Payroll Management 

Some people choose to employ their own Personal Assistant or care staff, and have the responsibility to pay them on time. They will also need to make sure that they pay them correctly and in line with HM Revenue and Customs (HMRC) instructions.

Our Direct Payments Payroll team will register you as an employer with HMRC, provide you information on setting up a pension scheme, help you understand what HMRC expect of you as an employer and what other support is available.


Our team will issue you with a timetable for timesheet submission, we will then process your employees’ wages and issue payslips in line with the timetable. Each time that your employees’ wages are processed we will ensure submissions are made to HMRC and pension providers if needed.  

We will calculate and provide guidance on holiday pay, sick pay and all other statutory payments you are required to make through employee wages.

We will also provide you with all the required paperwork, this maybe as electronic or hard copies. This will include timesheets, schedules, HMRC payment record, P45, P60.


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Direct Payments Support Service:  Managed Accounts 

A managed accounts is where a third party, like Mosaic 1898, receive the Direct Payments or Personal Health Budgets on your behalf.

The option of having a managed account may be available to you, if you would like to receive Direct Payments, but your personal circumstances mean that it would be more suitable for someone else to manage the funds. It may be that you would prefer for someone else to manage your funds or for some other reason.

Mosaic 1898 will receive and hold the funding on your behalf. Our Managed Accounts team will arrange to pay all your agreed care and support costs. This may include your employee wages, care agency invoices, insurance and any other expenses that have been agreed by you and the local authority or the local health authority.


We will keep a record of all income and expenditure, monitor your account and provide statements to you, if you have requested one. We will also provide financial monitoring information to the local authority or the local health authority.

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