Job Type:
Permanent
Working Hours:
37 per week
Working Pattern:
Core Hours Monday to Thursday 9am - 5pm and Friday 9am - 4.30pm
Rate of Pay:
£24,454.04
Job Profile
Are you an organised, proactive and people-focused individual who enjoys helping others and making a difference?
At Mosaic 1898, we believe everyone deserves the opportunity to live independently and have choice and control over their care and support.
We are looking for a dedicated and enthusiastic Team Administrator to join our Direct Payments Support Service, helping us deliver an effective and responsive service to disabled people across Leicestershire and beyond.
This is a fantastic opportunity for someone with excellent organisational and communication skills who enjoys working as part of a team and wants to contribute to a charity that makes a meaningful difference every day.
About the Role
As a Team Administrator, you will play an important role in supporting the effective delivery of our Direct Payments Support Service.
Working closely with colleagues, you will provide administrative and practical support to individuals receiving Direct Payments and Personal Health Budgets, helping them access the services and support they need.
You will be responsible for maintaining accurate records, responding to enquiries, supporting the day-to-day running of the service and ensuring our systems and processes operate efficiently.
You will also work collaboratively with individuals, local authorities, health partners and other professionals to ensure people receive the right support at the right time.
This is a rewarding opportunity for someone who enjoys a varied administrative role and wants to use their skills to make a positive difference to people's lives.
What You Will Be Doing:
• Providing practical support to individuals receiving Direct Payments and Personal Health Budgets, including assistance with sourcing care agencies, recruiting Personal Assistants, budgeting, payroll and Managed Account enquiries.
• Setting up new customers on our case management system, creating customer files and completing the case closure process when support ends.
• Responding to telephone calls and incoming emails, dealing with enquiries from individuals, funders and colleagues, and signposting people to appropriate services where required.
• Building and maintaining positive working relationships with individuals, local authorities, funders, care agencies, NHS partners and other professionals.
• Maintaining accurate and up-to-date records of support provided to individuals using the scheme.
• Recording and monitoring customer contributions in line with contractual agreements with funders.
• Supporting the ongoing digitalisation of records as our Direct Payments Support Service continues its transition towards paperless operations.
• Providing administrative support to colleagues across the service.
• Providing front of house reception cover and DBS appointments and administration support.
Person Specification
About You
We are looking for someone who:
• Has a genuine commitment to supporting disabled people and promoting independence.
• Is an organised, proactive and people-focused individual with a caring and supportive approach.
• Has an understanding of Direct Payments, Personal Health Budgets and the principles of employment law.
• Possesses excellent organisational skills and the ability to manage competing priorities.
• Has strong written and verbal communication, numeracy and IT skills.
• Is confident using Microsoft Word, Excel, email and internet-based systems.
• Has experience working with case management systems, such as AdvicePro, or is confident learning new systems.
• Can work effectively to deadlines while remaining focused and organised.
• Has excellent communication and interpersonal skills, with a positive approach to supporting others.
• Is confident handling challenging situations and dealing with conflict appropriately.
• Can identify and analyse important information when dealing with complex situations.
• Enjoys working as part of a team and contributing positively to a supportive working environment.
• Can handle sensitive information with professionalism and confidentiality.
Knowledge and understanding of employment law, personal insurance, tax and PAYE regulations would be advantageous.
Previous experience within a health and social care, customer service or administrative environment would also be beneficial.
Most importantly, we are looking for someone who shares our commitment to helping disabled people live with greater independence, choice and control.
Other Information
All staff members and volunteers are subject to an enhanced Disclosure and Barring Service (DBS) check.
Ready to Make a Difference?
If you are organised, enjoy helping others and want to be part of a charity that makes a meaningful difference to the community, we would love to hear from you!
Join Mosaic 1898 and help us continue empowering disabled people across Leicestershire and beyond.
Apply Now
If you're interested in this job, we'd love to hear from you.
Applying is easy, simply send us an email telling us in a few words why you'd like to apply for this job, attach a copy of your CV, and we'll be in touch.
Please remember to quote the job reference number from this page and add your contact details in your email.
Email the hiring team for this job at:
If you'd prefer to talk to us, your can call us on 0116 231 8720.