Are you passionate about empowering disabled people to live independently and make choices about their own care and support?

At Mosaic 1898, we believe everyone deserves the opportunity to live life on their own terms. We are looking for a caring, enthusiastic and proactive individual to join our Direct Payments Support Service and help us continue making a meaningful difference to the lives of disabled people across Leicestershire and beyond.

About the Role

As a member of our Direct Payments Support Service, you will provide advice, guidance and practical support to disabled people, helping them understand and manage their Direct Payments and Personal Health Budgets.

You will work collaboratively with individuals, families, social care services, health partners and other professionals to ensure people can access and manage the care and support that best meets their needs.

A key part of your role will be empowering individuals to understand their responsibilities, including managing budgets, employing Personal Assistants and meeting relevant legal and contractual requirements.

This is a rewarding opportunity to make a real difference by helping people maintain their independence, choice and control.

What You Will Be Doing:
• Acting as a key point of contact for individuals receiving Direct Payments and their families.
• Providing clear, practical advice on Direct Payments, Managed Accounts and Personal Health Budgets.
• Supporting individuals to manage their allocated budgets effectively and in line with funding requirements.
• Assisting with the recruitment, onboarding, management and, where necessary, termination of Personal Assistants and care agencies.
• Providing guidance on employer responsibilities, including employment law, payroll, pensions (auto-enrolment), tax and DBS processes.
• Visiting individuals in their homes to explain the scheme and provide tailored support.
• Helping individuals identify and source appropriate care and support services.
• Managing your own caseload and prioritising work effectively to meet deadlines.
• Responding to enquiries by telephone and email.
• Maintaining accurate digital records to support service delivery, monitoring and reporting.
• Building positive working relationships with local authorities, health partners and other professionals.
• Promoting the Direct Payments Support Service through meetings and stakeholder engagement.
• Working collaboratively with colleagues and contributing to the ongoing development of the service.
• Promoting the safety and wellbeing of the people we support and responding appropriately to safeguarding concerns in line with organisational policies.