Information Service

Aims to provide up to date information and advice on any topics relating to disability. Also does home visits to complete benefit claim forms, gives talks to groups, provides fact sheets and has a Helpline operational during office hours.

Information Service & Helpline 0116 2314425 (Calls charged at local rates)

Helpline times: Monday to Thursday 9:00am to 5:00pm. Friday 9:00am to 4:30pm

mosaic’s Information Service aims to help you by giving you access to information which is accurate, relevant and up-to-date, and which is presented in the form you need it.

Who is the service for?

The Information Service is aimed at:

  • Disabled people
  • Carers and family members
  • Anyone working with disabled people
  • Anyone with an interest in disability issues

h3. What areas do we cover?

We aim to provide information on any topics relating to disability, including:

  • Access
  • Benefits
  • Education
  • Employment
  • Housing
  • Independent Living
  • Leisure and Travel
  • Transport and mobility
  • Social Care Provision

If we do not have what you are looking for we promise we will do our utmost to find it!

h3. What services do we offer?

The Information Service includes:

  • A direct Helpline for advice and information (formerly the DIAL Leicestershire help line)
  • Benefits advice including help with forms and appeals
  • Outreach workers who can visit you in your home
  • Support to help you access the service you need
  • Advocacy service
  • Speakers of Hindu, Urdu, Punjabi and Gujarati (Call Gujarati Helpline on 07590982657)
  • Information Factsheets and Leaflets
  • Tribunal Support if your benefit application has been turned down
  • Information and Advice on Personal Health Budgets

All our printed material is available in large print, or via email.

To contact mosaic’s Information Service ring 0116 231 4425 or e-mail .(JavaScript must be enabled to view this email address)

Personal Health Budgets

mosaic has been appointed by NHS England to provide information and advice about Personal Health Budget’s in the Leicester, Leicestershire and Rutland area. As part of our role, as defined by NHS England, we are notifying you of our involvement in this new way of delivering people’s
healthcare needs.

What are Personal Health budgets?

Personal Health Budgets are a similar concept to Direct Payments. The difference is this is for people with Health related needs and the funding comes from the NHS. Whereas direct payments are for people with social care needs and is funded via local authorities.

The aim is to allow those with the identified health care needs the ability to employ their own personal assistants to enable them to successfully receive care within their own homes, rather than in a hospital setting. For people with complex and the highest needs it allows better outcomes by being in a more familiar environment around family and friends. From the NHS point of view, it will create a more cost effective way of providing the service that they do, free up hospital space and achieve better personalised outcomes for even those with the most complex health needs.

From April 2014 anyone who has a package of care through NHS Continuing Healthcare at 100% (includes children) has had the right to ask for a personal health budget.

From October 1st 2014 this turns into the right to have one!

We are looking for people to talk to who may already have been approached about receiving a personal health budget and are contemplating it. In fact just as with direct payments, Mosaic is in a position to provide information, advice, advocacy and support to anyone currently on continuing health care who are thinking of asking for a personal health budget.

Therefore if you are interested in knowing more about Personal Health Budgets or if you know of anyone who is getting 100% Continuing Healthcare and want independent advice and information or advocacy regarding Personal Health Budgets then please contact Rehaan Adam or Dorcas Mukarati on our Helpline 0116 2314425 or email .(JavaScript must be enabled to view this email address)

mosaic’s factsheets

mosaic’s Information Service produces and updates a series of fact sheets on a variety of subjects which are of interest to disabled people.

If you want a Factsheet you can ask for a paper version or it can be emailed to you.

For more information please ring 0116 2318720 or email .(JavaScript must be enabled to view this email address).

All our services are FREE and CONFIDENTIAL

And what about our newsletter?

mosaic news is a 20 page newsletter which is published four times a year. The newsletter tries to offer information that is of interest to disabled people. We encourage disabled people to write articles and letters for mosaic news. The mosaic news has articles about what is happening in mosaic but also articles that are more generally of interest to disabled people. If you want to receive a newsletter just ring and ask for your name to be put on our mailing list.

The Newsletter is FREE but donations are always welcome. If you would like to donate, you can now do so online as mosaic has been fortunate enough to register with Charity Choice Online Donation Service. It couldn’t be easier to make a donation from your own home. This is what to do:

  • Click here to go to the Charity Choice website
  • Click on “donate now”
  • Click on the left “Charity Choice Directory Online”
  • For a quick keyword search type in “mosaic”
  • mosaic: shaping disability services will appear.
  • Click on Donate Now and make your generous donation.

Please don’t forget to tick the box if you are a tax payer, for mosaic to reclaim tax on your donation.

A wide range of Information guides and factsheets are also available from Age UK which can be accessed here

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