Advice Quality Standard
Since 2005, the Information Service has achieved the Community Legal Service Quality Mark in General Help with Casework. From 1 August 2012, the new Quality Assurance Assessing network is called Advice Quality Standard (AQS). They have replaced the CLS Quality Mark. All standards still have to be met though.
For mosaic yet another review/reassessment of one of our services took place in August 2015, we passed this and have the mark for a further 2 years. This covers casework regarding disability issues in Housing, Welfare Benefits and Community Care.
All these external inspections are valued by mosaic because they ensure our working practices are up to date. This process of external inspection is part of our Quality Assurance programme.