Advice Quality Standard

Since 2005, the Information Service has achieved the Community Legal Service Quality Mark in General Help with Casework. From 1 August 2012, the new Quality Assurance Assessing network is called Advice Quality Standard (AQS). They have replaced the CLS Quality Mark. All standards still have to be met though.

For mosaic yet another review/reassessment of one of our services took place in August 2015, we passed this and have the mark for a further 2 years. This covers casework regarding disability issues in Housing, Welfare Benefits and Community Care.

All these external inspections are valued by mosaic because they ensure our working practices are up to date. This process of external inspection is part of our Quality Assurance programme.AQS

Latest News:

Our Time4Change account is still active. If you have any small change (e.g. 1p, 2p, 5p, 10p read more about this

Next Event:

There is nothing scheduled at the moment.

Focus on: Journey to Employment (J2E)

We are pleased to announce that:
mosaic: shaping disability services has been successful in read more about this

What People Say:

Information Service

You’ve given me more information than I asked for. I rang about my sone and you gave me help for myself.